Automated review requests, listing management, and reputation reporting built directly into your existing customer journey.
Book a Reputation Strategy CallWe build review requests directly into the automation triggered by service completion or appointment status, time the ask for when satisfaction is highest, and set up reporting so you can see reputation trends — not just individual reviews trickling in.
Review requests depend on staff remembering to send them manually — so they're inconsistent.
Requests go out too early — before the customer has experienced value — and get ignored.
No system for routing unhappy customers to private feedback, risking public negative reviews that could be resolved privately.
No reporting on reputation trends across locations or time periods — just individual reviews trickling in.
Identifying the exact moment in the customer journey — service completion, appointment finished, purchase delivered — when a review request should fire.
Built directly into existing workflows so requests go out automatically, via the channel most likely to get a response — SMS, email, or both.
A filtering step that routes clearly unhappy customers to a private feedback form first, protecting your public rating while still capturing feedback.
Review display widgets configured for your website and key listing platforms kept accurate and consistent.
A second, differently-worded request for customers who don't respond to the first ask.
A simple recurring report so you can see review volume, rating trends, and response rates over time.
A dental clinic asks happy patients for reviews occasionally, when front-desk staff remember — review volume is inconsistent and unhappy patients sometimes leave public reviews that could have been resolved privately.
Every completed appointment triggers a review request at the optimal time, with a sentiment-check step routing dissatisfied patients to private feedback — review volume becomes consistent and the clinic gets a monthly trend report.
No system can guarantee that, but sentiment routing significantly reduces public negative reviews by catching dissatisfaction privately first.
Most commonly Google and Facebook, configurable based on where your reviews matter most.
Consistency and timing — automation removes dependence on staff remembering, and requests fire at the moment satisfaction is highest.